This section of ‘Booking Terms and Conditions’ contain important information. It is essential that you read them carefully and understand them. The booking terms and conditions constitute a legally binding contract between Himalaya Discovery Adventures and our clients, which ensures satisfaction and safety as well as providing top quality services.
1. When you confirmed the trip, we need a photocopy of your passport and 20% down payment of the total price for advance flight tickets and hotel booking and permit process.
2. Payments can be wired by bank transfer, western union, please use any means of transfer according to your convenience.
3. The payment by PayPal you are agreeing to pay 3.4% USD transaction fee, and which will be added to the amount.
4. After receiving the photocopy of your passport, and 20% advance from you, we send you the final confirmation receipt.
5. The remaining balance can be made after your arrival in Nepal. Full payment should be made before the trip departure. Be mindful, we also reserve the right to cancel your trip provided full amount is not paid in time.
We understand sometimes unavoidable circumstances lead clients to have to cancel their trip, therefore we have the following policy in place:
For cancellations made more than one month prior to the departure date there will be a 100% refund (minus any transaction fees).
For cancellations made less than one month prior to the departure date there will be a 50% refund (minus transaction fees)
Should clients have to cancel (due to illness or an emergency at home) once they have arrived in Kathmandu and paid the full amount, there will be a refund of 80% of the balance AFTER deduction of any costs which have already been incurred (flight ticket cancellation fees, hotel cancellation fees, part payment to porters, etc).
In case of refunds, we will process this immediately, but it might take 5 to 14 days for the process to go through the bank. Please be patient.
Sometimes, for a variety of reasons, clients return early from their trip. If this does happen, there is no refund. In these cases, payments are non-refundable because guides and porters have to be paid for the number of original days booked.
Domestic Flight Delay:
The reason you came to Nepal was the Himalayas, right? So, while they are beautiful, Himalayas are also unpredictable! Sometimes domestic flights get cancelled due to bad weather, particularly those flights to the mountain areas. Should flights be delayed or cancelled, the client is liable to bear the cost of any additional nights in a hotel.
Passports & Visas
All clients must have a valid passport with at least 6 months validity from the return date. Nepalese visas can be obtained from the Nepalese Consulate in your country or arrival in Kathmandu Airport. Nepalese visas costs are the sole responsibility of clients.
It is compulsory for all clients to have travel insurance before undertaking any tour, which should provide protection for the full duration of your tour to cover personal injury, accidents, medical expenses, repatriation expenses, helicopter rescue, air ambulance and basic coverage for baggage.
Health & Fitness
Before you set out to travel, it is advised that clients check with the local hospital regarding your health and fitness since tours and treks require a certain level of physical fitness in Nepal, Tibet and Bhutan Please notify Himalaya Discovery Adventures of any pre-existing medical condition and or disability that may affect your ability to travel.
Should you have a complain of any sort concerning the trip or tour you must make it known to a tour leader or guide or the directing manager at the earliest opportunity who will take the appropriate action. We take your concerns seriously especially if they are discriminatory, fraudulent behavior, or sexual harassment claims. Take also the opportunity to fill out our feedback form in order to improve the quality of our service & company. We appreciate any kind of feedback.
Risks & Liability
Himalaya Discovery Adventures has directed towards the fulfillment of your every desire. In this connection, We perform our duties honestly & seriously to make your journey very smooth & pleasant. However, We will not take any responsibility regarding any change & alternations in the itinerary due to unavoidable circumstances such as government restrictions, political strikes or unrest, landslides, road blockage, floods, snow avalanche, cancellation of domestic flights or missed flights, delay, inability to provide seats, any loss, thefts or damages, load shedding, sickness or accident. Any extra cost incurring there of shall be borne by the client on the spots.